No drip feeding of refunds. Daniel Levy has done the right thing by arranging a full refund process for season ticket holders in relation to the matches moved to Wembley.
Full communication below
We are writing to you to confirm the process for refunding the pro rata cost of your 2018/19 Season Ticket for the forthcoming matches with Liverpool and Cardiff City, which have now been switched to Wembley Stadium.
As announced earlier this week the Club received a report from the construction team which highlighted the extent of issues with critical safety systems. As a result a decision was taken at a Board meeting to defer the opening of the stadium and to move these two games to Wembley. Whilst we would have been able to mitigate other areas, we simply cannot compromise safety and, as such, this decision was unavoidable.
We should like to apologise to supporters for both the delay and the change of venue for these matches. The full statement can be read here.
For each match, 1/19th of the cost of your Season Ticket will be credited to your eTicketing account. For the matches against Liverpool and Cardiff, these credits will be placed in to your account in one transaction. To find out how much 1/19th of your Season Ticket equates to please click here.
This credit will be visible in your account from 10am tomorrow morning (16 Aug). You can access your credit by withdrawing the funds into your nominated bank account (the system will prompt you for this if you have not already provided these details). The funds will then be transferred to your bank account by means of a BACS payment (Bankers Automated Clearance Service) and available to use in 48 hours.
How to access your refund
From 10am tomorrow morning (16 Aug):
1 Sign into your eTicketing account using you client reference number and password
2 In the top right corner of the screen, click My Account.
3 On the drop down menu below Account Management click Account Cashback.
4 Enter your bank account details
If you wish for the refund to have cleared in your bank account before the planned on sale date for the Liverpool fixture (to be confirmed), you will need to have submitted your bank details by 12noon, Friday 17 August.
To ensure that there is no delay in receiving your refund, before submitting, please carefully check all details are accurate for a valid UK bank account. You will be able to access these funds from your bank account from Friday 24 August.
The credit for the Fulham match, or any remaining amount if you purchased a ticket for the Fulham match with these funds, will also be placed in your eTicketing account and will also be available to draw on in the same manner.
Once again we sincerely apologise for the delay and will keep all supporters updated with information on further progress over the coming weeks.
Thank you for your support and patience. It is appreciated.